Coca-Cola Refreshments, U.S.

Software AG

Coca-Cola Refreshments, U.S.
Coca-Cola Refreshments, U.S.
Coca-Cola Refreshments, U.S.

Software AG Software AG
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Coca-Cola Refreshments owns and manages Coca-Cola branded refrigerators in retail establishments. Legacy systems were used to locate equipment information by logging onto multiple servers which took up to 8 hours to update information on 30-40 units. The company had no overall visibility into equipment status or maintenance history.

A wholly owned subsidiary of The Coca-Cola Company, Coca-Cola Refreshments is a 21st-century bottling and customer service operation in the U.S. and Canada. The Coca-Cola Company is the world's largest beverage company in business for more than 126 years with 146,200 associates.

Coca-Cola Refreshments found a new thirst for Business Process Management (BPM) with this process automation project. The company gains new visibility in equipment use. Associates can use a wireless scanner to log up to 60 units at a time. Then they go to a desktop application to assign actions from a standard list. Every piece of equipment goes through a complete cycle of checks, and data is recorded to create a single record on the equipment’s life cycle.

Equipment check data
Mature (technology has been on the market for > 5 years)

Data Accuracy - Manual work, rework, duplication of data and errors are minimized through the new platform.

Real-time Tracking - The location of individuals and assets can be identified in near real-time.

Remote Device Diagnostics - Real-time status reports enable maintenance personnel to remotely diagnose the status of a device.


Associates can use a wireless scanner to log up to 60 units at a time.

Operation time improved by 98%, from 8 hours to minutes.


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