NEC > Case Studies > Enabling Business Growth Strategies

Enabling Business Growth Strategies

NEC Logo
 Enabling Business Growth Strategies - IoT ONE Case Study
Applicable Industries
  • Oil & Gas
Services
  • System Integration
The Customer
Penn West Energy Trust
About The Customer
Penn West Energy Trust (Penn West) is one of Canada’s largest oil & gas producers. Located in Calgary, Alberta, the company leveraged mergers and acquisitions to grow ten times its original size within a decade.
The Challenge
Penn West needed a premise-based solution with a lower total cost of ownership and the flexibility to accommodate its expansion goals. Their legacy, Centrex solution was expensive and inflexible.
The Solution
The solution includes communications framework: UNIVERGE360, communication server: UNIVERGE SV7000 IP telephony server, remote nodes: Survivable Remote Media Gateways (SRMGs), contact center environment: CallCenterWorX, system management: UNIVERGE MA4000 w/LDAP integration and NEC Dealer: WBM Office Systems (Calgary, Alberta).

Software Components
- CallCenterWorX: Contact-center environment
- UNIVERGE MA4000 w/LDAP integration: system management
- WBM Office Systems: NEC Dealer
Operational Impact
  • [Cost Reduction - Procurement]
    Total cost of ownership is lowered due to reduction in cost and project time.
  • [Data Management - Data Security]
    Data reliability and security enables Penn West to generate data sets and utilize them in an actionable way.
  • [Efficiency Improvement - R&D]
    Ongoing application development and improvements are relatively quick and inexpensive to implement due to the system's flexibility.
Quantitative Benefit
  • The solution results in $8,000/month savings on Centrex-line charges and $40,000 savings in office rental space.

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that Asia Growth Partners may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from Asia Growth Partners.
Submit

Thank you for your message!
We will contact you soon.