|Penn West needed a premise-based solution with a lower total cost of ownership and the flexibility to accommodate its expansion goals. Their legacy, Centrex solution was expensive and inflexible.|
|Penn West Energy Trust (Penn West) is one of Canada’s largest oil & gas producers. Located in Calgary, Alberta, the company leveraged mergers and acquisitions to grow ten times its original size within a decade.|
|The solution includes communications framework: UNIVERGE360, communication server: UNIVERGE SV7000 IP telephony server, remote nodes: Survivable Remote Media Gateways (SRMGs), contact center environment: CallCenterWorX, system management: UNIVERGE MA4000 w/LDAP integration and NEC Dealer: WBM Office Systems (Calgary, Alberta).
- CallCenterWorX: Contact-center environment
- UNIVERGE MA4000 w/LDAP integration: system management
- WBM Office Systems: NEC Dealer
|Mature (technology has been on the market for > 5 years)|