Enabling Business Growth Strategies


Enabling Business Growth Strategies
Enabling Business Growth Strategies
Enabling Business Growth Strategies
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Penn West needed a premise-based solution with a lower total cost of ownership and the flexibility to accommodate its expansion goals. Their legacy, Centrex solution was expensive and inflexible.
Penn West Energy Trust (Penn West) is one of Canada’s largest oil & gas producers. Located in Calgary, Alberta, the company leveraged mergers and acquisitions to grow ten times its original size within a decade.
The solution includes communications framework: UNIVERGE360, communication server: UNIVERGE SV7000 IP telephony server, remote nodes: Survivable Remote Media Gateways (SRMGs), contact center environment: CallCenterWorX, system management: UNIVERGE MA4000 w/LDAP integration and NEC Dealer: WBM Office Systems (Calgary, Alberta).

Software Components
- CallCenterWorX: Contact-center environment
- UNIVERGE MA4000 w/LDAP integration: system management
- WBM Office Systems: NEC Dealer
Mature (technology has been on the market for > 5 years)
Total cost of ownership is lowered due to reduction in cost and project time.
Data reliability and security enables Penn West to generate data sets and utilize them in an actionable way.
Ongoing application development and improvements are relatively quick and inexpensive to implement due to the system's flexibility.
The solution results in $8,000/month savings on Centrex-line charges and $40,000 savings in office rental space.

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