|Costly tools used to splice fiber optic cables are an important part of Expertech’s operational and capitalized expenses, but the company did not have an automated system in place to track their tools and optimize their usage. The existing data in its tracking system was inaccurate and required manual updating, making it essential for the company to implement an efficient process to track and follow up on its capital tool inventory.|
|Expertech Network Installation (Expertech) is a Canadian telecom and network infrastructure service provider for the cable and wireless broadband market with more than 1,600 managers, technicians and administrative staff.|
|Expertech decided to partner with the Research In Motion (RIM) Corporate Developer Program (CDP) and deployed BlackBerry smartphones to enable its technicians to communicate. With this deployment, Expertech also developed a custom BlackBerry application in-house that would inventory and track capitalized tools in near real-time and automatically upload the data into the company’s SAP system.
|Real-time inventory data, tool location|
|Mature (technology has been on the market for > 5 years)|