Gazprom Energy's dedicated account management model based on specific Service Level Agreements has ensured that Siemens always receives a same day response to any queries raised.
Through quarterly review meetings Siemens and Gazprom Energy also ensure that wider or future challenges are discussed and solutions prioritised to ensure that service delivery evolves with Siemens' needs over time.
Originally Siemens was receiving separate bills for each of its sites which led to time consuming internal validation processes. To simplify this Gazprom Energy has moved to a single but itemised monthly bill for the entire Siemens' region.
Some of Siemens' sites were also on estimated billing, leading to a lack of true visibility of spend. Alongside the various measures by Gazprom Energy Siemens addressed this by installing automated meter reading devices on the meters at each site so that accurate billing could be ensured at all times.