Prioritizing Critical Messages for Relevant Staff Since it is difficult to closely monitor 60,000 messages a day, Opel opted for Micromedia’s ALERT alarm notification software to prioritize the alerts and send only the critical messages to relevant staff members. CIMPLICITY relies on ALERT to transmit the alerts to their DECT phones and to manage their acknowledgements, which are automatically sent to CIMPLICITY. Once the call is acknowledged by the designated operator, the ringing cycle stops; however, if the call is not acknowledged, the ringing cycle continues to dial the following number on the list. Should the second number fail to answer, ALERT informs the management unit. In the Body Shop, nearly 700 industrial robots grasp, weld and measure prefabricated parts of the body. A robot failure must be detected quickly and must immediately be notified to appropriate technical members of staff. The integration of ALERT and CIMPLICITY limits the duration of costly disruptions.
Additionally, ALERT is able to record every event and alarm occurring on the monitored system as well as every action made by the staff members, such as acknowledgements, login, and logout. By integrating CIMPLICITY with ALERT alarm notification software, staff members at Opel Rüsselsheim can focus on strengthening the quality of its innovative technologies and furthering the success of the company, instead of being bound to a screen. According to Michael Gaulke, project manager at OPEL Rüsselsheim, alerting “the right person, in the right place” is the benefit of ALERT.