McAfee, the world’s largest dedicated security technology company, delivers proactive and proven solutions and services that help secure systems, networks, and mobile devices around the world. With over $600 million dollars of procurement per year, McAfee relies on its dynamic OEM appliance manufacturing partners to develop extremely reliable, high-performance new products quickly and efficiently. Most importantly, McAfee requires its suppliers to deliver the same high-quality engineering and support that its customers have come to expect.
In any product lifecycle, flexibility is the key ingredient to a successful deployment. During McAfee’s development of a new turnkey solution, Intel announced the introduction of new processors, which would become generally available at the same time as the planned debut of the McAfee appliances. Being able to take advantage of these new processors without delaying the introduction of the new appliances introduced a new challenge and McAfee needed a partner to step up to remove the potential obstacle.
Leica Microsystems attributes its success to providing innovative products and superior customer service. To extend its leadership position, the company began exploring a more proactive service approach for its line of confocal microscopes and tissue processors.
The Leica Microsystems project team began searching for a global software that would allow for the shift from a reactive to proactive service company. Their initiative focused on downtime avoidance and the prediction of potential problems across the globe, targeting issue prevention. As a result, customers would not only benefit from minimal product downtime, but from faster service and increased productivity. To obtain approval and funding for the initiative, the team would need to prove to management that this service strategy shift would result in optimized instrument uptime and reduced costs of service.
Providing machine-to-machine (M2M) wireless connectivity to deliver vital traffic information to local municipalities and their motorists to improve traffic safety.
Coordinating data in the age of digitalisation presents a real challenge, especially where production facilities are concerned. The task of maintaining the many and varied components used in production also entails working with a wide variety of different software packages (editors)
Each change that is made to the software results in a new version that has to be securely stored – versions need to be properly managed and there can only ever be one version that is the latest authorised version.
But how can you make sure that all changes that were made to the software now running on the machine/device were authorised?
By connecting thousands of sensors to an extensive network, Austria's autobahn corporation, ASFINAG, has created a smart highway designed to clear traffic jams before they happen. Through the Internet of Everything, ASFINAG gets the data needed to keep roads safe and drivers happy.
• Gain data on road, traffic, and weather conditions
• Communicate accurate information to drivers
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions.
2) Improve patient outcomes by increasing the efficiency of blood supply flows.
3) Navigate and satisfy a complex web of global regulatory compliance requirements.
4) Reduce costly and labor-intensive maintenance procedures.
· Increase control over growing Big Data to improve business decisions
· Manage data for 28,000 biotechnology stockkeeping units in the fields of microbiology, molecular biology, animal cell cultures, plant tissue cultures, and lab ware for laboratory chemicals
· Accelerate report generation and analysis with real-time data
While in the midst of developing SYMPHONY®, a fully automated slide staining system for standard Hematoxylin and Eosin (H&E) staining, Ventana realized that they required a remote service solution to ensure that customers received an exceptional level of service. However, with a tight timeline to develop and launch this new product, there was some reluctance to integrate additional software.
“There was some internal reluctance toward implementing the remote service technology with our SYMPHONY instrument given the short timeframe,” explains Greg Dameron, Director of Development at Ventana. “In fact, the executive team informed me that if the software would delay the SYMPHONY launch by even one day, then we would not implement it at all.”
The company began evaluating commercial remote service offerings, seeking a solution that would provide value to customers without disrupting system stability. “Our products are based on stability, so we needed the remote service technology to be stable as well,” says Dameron.
Ventana sought to reduce instrument downtime to fewer than 24 hours by remotely monitoring all field instrumentation on a 24/7 basis. This would enable the abilities to remotely diagnose and repair issues, provide “over-the-shoulder” troubleshooting and training for users, and track inventory to automatically replenish reagents in real time.
“We felt strongly that delivering remote service would help us achieve a response time that we could not otherwise meet,” says Dave Flaten, Vice President and General Manager of the Primary Staining business unit at Ventana. “We believed that it would become an integral part of the product line.”
Smart energy and next generation buildings are one of FabCity’s key topics and the Zenodys team was invited there to provide a microgrid demand response power management solution.
Next generation buildings are built with a purpose to be energy sustainable and include power-generation capabilities, windmills, solar panels, self-sufficient units, etc. These buildings can generate their own power. However, when connected to a microgrid, other opportunities open up: power exchange among buildings, common storage facility, smart power management, etc. This will become an important part of the future smart cities.
Microgrids are a promising concept and are expected to become one of the main energy sources in the future. In order to function as intended, microgrids must be efficiently managed with smart demand response algorithms.
The aim of a microgrid is to be as self-sufficient as possible. However, this is not always the case. When the sun shines and there is plenty of wind, the participants generate their own power. But on cloudy or windless days green energy is not always available. To compensate for this, a microgrid also features a battery that stores surplus energy and provides backup power when needed.
AMAX took the initiative to leverage its strong relationship with Intel, obtaining the new processors before they were released to the market and early enough in the appliance design process to streamline McAfee's product and system testing. The new appliance also featured specific drivers to maximize availability, gold-level redundant power supplies, and remove system management capabilities to meet McAfee's exact requirements.
After quickly dismissing the idea of building a smart solution internally, the Leica Microsystems project team evaluated several vendors, hiring a third-party research firm to conduct a benchmark study. “There were many players in the market, but price and performance were the key drivers during our evaluation,” explained Frank Bunge, Director of Technical Services Europe at Leica Microsystems. “PTC®Axeda® software came out on top in all categories and provided the professional support that we needed—that is very important for us.”
Leica Microsystems chose PTC Axeda software to remotely monitor and support its TCS confocal microscopes and ASP300 S tissue processor equipment. With PTC Axeda software, Leica Microsystems has the ability to control software releases and upgrades to systems, enabling the company to test and approve any software updates when necessary. As a result, the company can meet its established verification and validation processes for regulated environments.
“We wanted a model where we could focus on users and our equipment, and PTC Axeda software provided us with the agents and the applications,” Bunge said. “Our experience with the software has been quite positive. In the event that something goes wrong, we get immediate feedback and quality support.”
Registered users log into the Leica RemoteCare™ site to view the devices in the regions for which they are responsible. Using PTC Axeda software, users can compare current parameters with the products’ specifications, including hardware and calibration changes, software and PC system status, laser errors/uptime, galvanometer settings, critical temperatures, and cooling system health. Critical events become predictable with the information provided.
“With Leica RemoteCare, we now monitor the performance of our tissue processors,” Bunge explained. “As soon as the temperature is out of range, an alarm and email are sent to both the customer and to Leica. The customer then makes the necessary adjustments before a specimen is potentially lost. That is a major benefit of the system.”
The company also monitors cleaning sequences. If systems need to be cleaned, the customer is alerted so that they don’t lose specimens. They also use RemoteCare to adjust the microscope prior to any issues in situations where power is diminishing, ensuring uninterrupted research.
The Leica Microsystems project team has enabled a number of RemoteCare customer successes in a short timeframe. For example, a research institution in Germany was experiencing system crashes of its Leica Microsystems microscopes during long-term experiments. With RemoteCare, Leica Service could diagnose the problems by examining saved error logs. Using this information, it was discovered that the memory sizes at the time of the crash fell below 500 MB. From here, instead of dispatching an engineer onsite to replace what would appear to be a defective detector board, a service representative could remotely diagnose and resolve the issue. As a result, diagnosis and repair took one hour instead of three days of downtime and the potential unnecessary use of spare parts.
Another customer success took place at a U.S. based university. When Leica Service received an error message explaining a failing tissue processor program, the service representative contacted the customer who was unaware that a failure had even occurred. After further inspection, the customer removed debris under the seal, restoring the original state of the tissue processor. As a result of this proactive service call, the university avoided potential system downtime and protected their specimen from damage.
“Each department within Leica Microsystems benefits from RemoteCare, so this is not just a service product,” Bunge emphasized. “For example, R&D benefits from obtaining more information from the field on the reliability and use of our products. The sales department is convinced that RemoteCare will help them win more deals since service is now a competitive differentiator with even better product reliability.”
RemoteCare is available to all customers with Silver and Gold service contracts at no cost and benefits can also be received by customers with equipment under warranty or those with extended Bronze service contracts.
Bunge reports that RemoteCare has customers realizing more value from their service contracts: “As soon as customers realize the benefits of RemoteCare, there is a higher probability that they will continue with their service contracts.”
When paired with PTC Axeda, RemoteCare’s safety features also aid in customer adoption and implementation. By Leica educating their customers on RemoteCare, they understand that it does not allow Leica Microsystems to access any customer or hospital data. The only access Leica will have is to the system information outlined to the customer.
RemoteCare is promoted by sales as a standard feature for microscopes and tissue processors. In conversations with customers, benefits of RemoteCare are discussed, and once a customer is ready for implementation, a service technician installs PTC Axeda software on the computer of the microscope or tissue processor and provides training to all necessary teams.
With roughly 300 systems connected, the company plans to increase that number to 1,000 microscopes and tissue processors by the end of 2009, with a long-term goal of 5,000 connected by 2012 .
“Smart services will become standard for almost every piece of Leica equipment, especially high-end and medium products,” said Bunge.
Web-based, wirelessly enabled, intelligent traffic signs — including radar speed display signs and variable message signs powered by KORE Global Connect.
With multi-national customers using web-based interfaces, All Traffic Solutions delivers global access to local traffic data in real-time. The data and statistics collected by these devices are what helps customers determine safety benchmarks, traffic pattern flows and ultimately change the flow of traffic in a city for the better.
And by coordinating with KORE, All Traffic Solutions is able to manufacture every device they deploy with wireless connectivity, knowing that global services are available and can be implemented quickly and easily when requested by their customers. This single source solution allows municipalities to take advantage of the wireless connectivity without having to order different equipment. Since every device is installed with this capability, they have the opportunity to decide to use it or not.
What are the benefits of AUVESY’s data management and software solution, versiondog, when it comes to version control and change management?
versiondog – YOUR SOLUTION
Access all data necessary to create a complete backup
Categorise backups according to content, storage location and identifiers
Detect changes – SmartCompare – display differences in comprehensible form
Document changes and make it easy for users to track changes throughout a project’s lifecycle
Automatically check whether the versions currently running in production are the correct ones
Ensure that users are working with the latest version
Comparison between backup & backup
Comparison between backup & version
Comparison between version & version
• Connected thousands of sensors through a Cisco network of ruggedized switches and routers
• Deployed Cisco IPICS for centralized, fast communications with authorities using different radio standards
Built on Bright Wolf’s Strandz platform and leveraging Amazon Web Services (AWS) cloud storage, Haemonetics won IoT Evolution App of the Year in 2015. Through their partnership with Bright Wolf, Haemonetics released HaemoCloud, connecting the blood supply chain from donation to transfusion. The new system works directly with their existing HaemoCommunicator suite – connecting all Haemonetics sensors and devices in order to format and transfer device information, as well as collect and manage operational data, and send it to the AWS cloud. HaemoCloud also integrates with hospital and other institutional information systems to store and share information with relevant hospital and IT staff, creating a seamless data experience for customers.
Data collected in HaemoCloud will allow Haemonetics to build preventative maintenance algorithms and provide customers industry-leading device performance. The system’s flexible architecture also enables Haemonetics to take advantage of new market opportunities and grow with new offerings from Amazon Web Services (AWS) in the future.
· Migrated SAP® Business Suite applications to the SAP HANA® platform to support a real-time data environment
· Implemented the SAP HANA database on a DELL system and completed the migration within six weeks
· Deployed SAP HANA Live offerings as part of a long-term analytics strategy
With the release of the SYMPHONY system, Ventana introduced CareGiver, a remote service capability developed with PTC Axeda software. CareGiver enables 24/7 real-time instrument monitoring, over-the-shoulder remote customer support, and potential for future enhancement and expansion.
“With H&E staining, instrument uptime is critical and any issues must be quickly and accurately diagnosed and resolved,” says Flaten. “CareGiver gives SYMPHONY customers the peace of mind that their system will operate as promised.”
“Before choosing our remote service solution, I obtained feedback by speaking with several customers and healthcare facilities using PTC Axeda software,” notes Flaten. “Without exception, the feedback was extremely positive. It was clear that PTC Axeda software is the leader for remote service and support.”
During the technical evaluation, Dameron and his team were impressed with the product’s features and capabilities and were confident that they could integrate the technology without delaying the SYMPHONY launch.
“The SYMPHONY architecture was open enough to incorporate PTC Axeda software within only a couple of hours to get a demo up and running,” says Dameron. “The technical hurdles from the application instrument side were minimal. Most importantly, we were able to maintain complete system stability.” With CareGiver, Ventana remotely monitors the entire SYMPHONY system, including several hundred sensors, various inputs and outputs, and the Microsoft® Windows® PC that serves as the system’s host.
A major benefit of PTC Axeda software is that it enables Ventana to deliver remote software updates, helping to maintain system uptime and minimize disruptions to the customers’ workflow. Additionally, the software provides secure “over-theshoulder” operator assistance, minimizing time spent troubleshooting and reducing the need for onsite service calls.
“We rely heavily on the data that we receive from our instruments. If an instrument hiccups for any reason at all, we know about it immediately,” explains Dameron. “With that regular heartbeat, we also know volume and usage patterns, like how much the customer is using the instrument. We can adapt any of our findings in realtime to provide the right level of service and support for our customer base.”
Ventana trains its SYMPHONY sales force on the full capabilities of CareGiver by using a presentation tailored for lab personnel and IT departments. To promote the remote service program both internally and externally, Flaten’s team displays a large flat panel monitor in the customer service center, which continually displays customer status over CareGiver. Customer feedback has been overwhelmingly positive and many requests have been made to add CareGiver to additional Ventana instruments.
“We have created a connection with our customers like they have never experienced. We routinely call them before they contact us,” explains Flaten. “Finally, our customers are very impressed with our ability to update their software remotely. This is a first in Anatomic Pathology for the largest volume segment of the lab—H&E.”
Three companies – Zown, Mpare and Zenodys – partnered together to design a reliable microgrid solution. Zown provided on-site connectivity, Mpare took care of power measurement and Zenodys supplied microgrid management logic.
Our role is to gather and process measurements, develop efficient demand response strategies and visualize microgrid dynamics via an easy-to-understand web interface.
The solution is based on the Zenodys visual IoT platform that handles most of the tasks without any programming needed:
• ZenoConnect provides connectivity of various smart energy vendors (houses, windmills, PV panels, batteries, etc.) and connects them to the microgrid. It can also be easily integrated with Mpare and HelloData services.
• ZenoVisual provides demand response logic and delivery of different strategies.
• ZenoExperience is used for data delivery and visualization. A fine-tuned web visual interface provides easy-to-understand information for the end user.
• Zenobox physically connects all the equipment and services and provides a runtime environment. In this case we chose the Linux based Raspberry PI system but for a production-ready environment we would use more robust industrial gateways.
The solution is fully independent and can run off-line, but for demonstration purposes we also enabled remote solution delivery and Docker based services deployments.
McAfee is the world's largest dedicated security technology company, delivers proactive and proven solutions and services that help secure systems, networks, and mobile devices around the world.
Leica Microsystems, Inc. is a world leader in microscopes and scientific instruments. The company manufactures a broad range of products for numerous applications that require microscopic imaging, measurement, and analysis.
The company also offers system solutions for life science, including biotechnology and medicine, research and development of raw materials, and industrial quality assurance. Leica Microsystems brings histopathology labs and researchers the most comprehensive product portfolio. The range includes the ideal product for each histology step and high-productivity workflow solutions for the entire lab.
Located in State College, Pa., All Traffic Solutions is consistently recognized as a leading innovator in the traffic safety market for speed displays, message signs and imaging products, delivering groundbreaking levels of service and product capability. By integrating cloud technology into all of its products, All Traffic Solutions allows customers to manage all their equipment and data remotely, through a browser.
For all devices from any manufacturer
Austria's autobahn corporation, ASFINAG
Haemonetics Corporation is the leading global provider of blood and plasma supplies and services. Our comprehensive portfolio of devices, information management, and consulting services offers blood management solutions for each facet of the blood supply chain — from plasma and blood collectors to hospitals.
HiMedia Laboratories Pvt. Ltd.
Ventana Medical Systems, a leading developer and manufacturer of medical diagnostic instrument and reagent systems, provides leading-edge automation technology for use in slide-based diagnosis of cancer and infectious disease.
FabCity, an off-grid Smart Energy Campus, is taking place on Java-eiland in Amsterdam. The purpose of the event is to carry out research on the future of smart cities in Europe in search of new social, economical, sustainable, logistic and political systems.
|Solution Maturity||Mature (technology has been on the market for > 5 years)||Emerging (technology has been on the market for > 2 years)||Emerging (technology has been on the market for > 2 years)||Mature (technology has been on the market for > 5 years)||Mature (technology has been on the market for > 5 years)||Emerging (technology has been on the market for > 2 years)||Mature (technology has been on the market for > 5 years)||Mature (technology has been on the market for > 5 years)||Emerging (technology has been on the market for > 2 years)|
Traffic flow trends and patterns.
versiondog is designed to safeguard all industrial automation system project data and other data types. versiondog is designed to work with all your data and automation systems - PLCs, CNCs, HMIs, SCADAs, robots, motion controls, inverters, and all kinds of machine code.
Machine maintenance data, anonymized procedure data, detailed maintenance logs.
|Original Full Case Study|| Open in new tab|| Open in new tab|| Open in new tab|| Open in new tab|| Open in new tab|| Open in new tab|| Open in new tab|
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System Flexibility - AMAX's post-support, order reports, and custom ERP system provides McAfee access to real-time production and inventory tracking resulting in a seamless transaction.
Municipalities around the world can receive vital traffic and
safety information to better manage traffic flow, implement
new DOT programs, improve driver and pedestrian safety
as well as the reduce traffic congestion.
An important piece of the puzzle of your cyber security strategy
Reduced need for investment through better road use
Institutional System Integration - Integrated across multiple information systems to share information with hospital and IT staff.
Better access to real-time data and faster analytics with SAP HANA Live
Visual environment enables participants and other providers to set up their solutions fast and without any programming. This enables engineering teams to directly work on their internet of things solutions.
Increasing information flow through a variety of sensors available for data collection (tampering, cameras, speed, traffic patterns, etc.)
Connected roads, drivers, and authorities nationwide
Edge-based Intelligence - A smart system of devices providing critical operational data for service and support.
Improvement in on-time deliveries with a superior user experience
The solution for the FabCity was delivered fast and they managed to overcome Internet of Things and smart energy challenges – hardware interoperability, infrastructure gap between the edge and cloud, and on-the-edge challenges – in a really short time.
Exceeded EU standards for road transport
Complete Business Transformation - Delivers an improved level of care, reduced costs, and traceability across the entire blood value chain.
Faster, more effective and proactive decision making and greater productivity with real-time, actionable data
Zenodys offers an off-the-shelf demand response solution that is highly flexible and efficient, has been tested in real cases, can be easily integrated into buildings, factories, cities and other microgrid environments, and managed via a fully visual environment.
The company has fixed 30% of detected problems remotely on connected systems and improved time to repair fulfillment from 75% to 87%. Optimized instrument uptime by reducing unscheduled downtime by 40%
Enable increased number of procedures per facility per day.
80% faster report execution, saving lots of time for users and managers
In 12 months, recovery time improved by more than 37% to an average of 25 hours, including necessary weekend recoveries.
Reduced service costs by cutting field service visits by 33%. Improvement of service productivity by 5%.
Reduced downtime and unexpected maintenance calls.
80% faster material requirements planning
They have reduced 50 onsite visits in the first half of 2009 with an expected 400 visits saved at the end of 2009. That translates into a savings of more than $500,000 U.S. dollars.
Increased customer satisfaction.
50% faster production planning operations
|Software||Axeda Machine Cloud||Amazon Virtual Private Cloud (VPC)Amazon Elastic Compute Cloud (Amazon EC2)Amazon Route 53Amazon Simple Storage Service (Amazon S3)Bright Wolf Strandz Enterprise IoT Application PlatformAWS Cloud||Axeda Machine Cloud||Zenodys Platform|
|Tech Partners||Amazon Web Services|
IoT Snapshot: Hardware
|Processors & Boards|
|Sensors & Actuators|
|Devices & Equipment|
IoT Snapshot: Software
|Software as a Service|
|Platform as a Service|
|Infrastructure as a Service|
IoT Snapshot: Service
|Construction & Buildings|
|Equipment & Machinery|
|Logistics & Warehousing|