Atheer > Case Studies > Porsche Announces Augmented Reality at Scale, Powered by Atheer

Porsche Announces Augmented Reality at Scale, Powered by Atheer

Technology Category

Analytics & Modeling - Virtual & Augmented Reality Software
Wearables - Augmented Reality Glasses, Headsets & Controllers

Applicable Industries

Automotive

Applicable Functions

Maintenance

Use Cases

Remote Collaboration

The Customer

Porsche

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About The Customer

Porsche is a German automobile manufacturer specializing in high-performance sports cars, SUVs and sedans. Porsche AG is headquartered in Stuttgart, and is owned by Volkswagen AG, which is itself majority-owned by Porsche Aut

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The Challenge

The usual practice for car repairs at a Porsche car dealership is to have a factory representative or regional engineer visit to help diagnose the problem, and sometimes a faulty assembly is shipped back to company HQ for damage analysis. All that costs time and money for customers and dealers alike.

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The Solution

Atheer-powered “Tech Live Look” was implemented to Porsche's 189 dealers in the United States. The system, which uses Atheer's augmented reality platform and ODG (Osterhout Design Group) R-7 smartglasses, connects dealership technicians to remote experts via smartglasses for a live interaction that it says can shorten service resolution times by up to 40 percent.

Tech Live Look combines computerized eyewear and augmented reality software to allow remote experts hundreds of miles away to see what a service technician is seeing and provide feedback while the technician works hands-free.

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Data Collected

Fault Detection, Maintenance Work Orders, Supply Chain Optimization

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Operational Impact

[Efficiency Improvement - Customer Service]
Potential shorter service resolution times by up to 40 percent.

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