IoT Resources: Digital Transformation, Customer Experience Optimization, and the Industrial Internet

Guides Use Cases IoT Resources: Digital Transformation, Customer Experience Optimization, and the Industrial Internet

IoT Resources: Digital Transformation, Customer Experience Optimization, and the Industrial Internet

Published on 11/28/2016 | Use Cases

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Setrag Khoshafian

I have been a senior executive in the software industry for the past 25 years, where I have invented, architected, and led the production of several enterprise software products and solutions. Currently, I am Pega’s Chief Evangelist, IoT strategist, and strategic BPM (digital processes) technology leader involved in numerous innovation, technology, marketing, alliance, and customer initiatives. My interests and expertise spans all aspects of digitization in the enterprise, including Internet of Things / Everything (#IoT, #IoE); Digital Transformation; Digital Enterprise IT as well as Process Innovation; Predictive & Adaptive digital business processes; Dynamic Case Management; Social & Mobile and Cloud; iBPM for SOA; Legacy Modernization & Business Transformation for Digital Enterprises; Real-Time Lean Six Sigma; Agile Methodologies & Center of Excellence (COE)s; Big Data and Advanced (NoSQL, Object-Relational, Object-Oriented) Databases; and Organizational Impact of Innovation. I also have extensive experience in specific enterprise platforms and products. I have been involved in pragmatic solutions and projects in all these areas.

IoT GUIDE

Overview

Is IoT just hype? Not quite. Within all industries IoT is having a tremendous impact – with monetization and business values, as I discussed in a previous post. IoT solutions involve many technologies and it is clear no one company or organization will dominate the IoT space. Like the Internet, it will be distributed and entail coordination between many technologies – from the edge all the way up to robust solutions. The following reference architecture illustrates a number of the key levels in the IoT stack.

See the diagram for IoT World Forum Reference Model here.

The most important layer for IoT (Consumer or Industrial) is at the higher business and monetization focused levels: data analytics, mobile applications, and end-to-end collaboration of people within digitized business processes.

This post summarizes various IoT resources that I have developed, authored and presented over the past three years. IoT as well as IIoT (Industrial Internet of Things) is huge. The IoT/IIoT resource categories are organized as follows: IoT for Digital Transformation; IoT for Optimized Customer Experience; and Industrial Internet of Things.