Accelerating the
Industrial Internet of Things

Relevant Retailing: Findings from the IBM 2016 Global Customer Experience Index

Published on 05/30/2017 | Use Cases

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IoT ONE

Accelerating the Adoption of Industrial Internet of Things.

IoT GUIDE

Notable highlights from the Customer Experience Index include:

•  On average, retailers achieve an overall performance score of 40 percent when measured against customer expectation criteria

•  Retailers assessed on four core competencies: consistency, content, convenience and context

•  Retailers in the study from around the world spanned pure play, bricksand-clicks, and multiple different retail segments, with leading practices demonstrated by companies in both mature and emerging markets

 

You can read and download the full report on IBM here

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