Honeywell Analytics established a customer service call centre which has ten call centre agents handling 1,500 calls per week.The agents were using a customer management software which was effective for capturing basic customer details, but inadequate for collating a service record for the customer's individual unit or linking to other company IT systems. An integrated system was needed to manage the process from initial customer call through to successful resolution such as the dispatch of a replacement or repaired product.

AstraZeneca, a global biopharmaceutical business, was faced with the challenge of complying with an increasing number of country-specific regulations that required products to be traceable throughout the supply chain. This necessitated changes in existing warehouse processes and the provision of equipment to warehouse and production staff to efficiently record product movement down to the sales pack. AstraZeneca also aimed to provide inspectors and sales representatives with the means to verify product status directly in the field. A significant concern was the potential impact of a single centralized database on the performance of scanning devices used in the warehouse, with an instantaneous response being a key requirement. Accuracy and the ability to verify material batch quantities against outbound SAP deliveries were also crucial.

Carvajal Pulp and Paper was challenged to lower its Manufacturing Costs to become more competitive. This reflected in the needs to gain more control over energy costs, chemical costs, and production losses.

Honeywell invents and manufactures technologies to address some of the world’s toughest challenges initiated by revolutionary macrotrends in science, technology and society. They improves business performance for customers with automation and control solutions, equipment and services that enhance safety, reliability and efficiency. Year founded: 1906 Revenue: $40.3 billion (2014) NYSE: HON

Honeywell Process Solutions (HPS) helps industrial customers around the world operate safe, reliable, efficient, sustainable and more profitable facilities. We offer leading technologies from the plant floor to the boardroom as well as comprehensive lifecycle services that help to ensure more productive and stable operations. A business unit of Honeywell International, HPS has pioneered process automation control for more than 40 years with a continuous evolution from legacy process control systems to today’s leading innovations such as Experion? PKS, protecting our customers’ investments in automation assets. With more than 12,000 employees around the world, HPS has the global expertise and breadth of resources to execute projects of every size and complexity in the oil and gas, refining, pulp and paper, industrial power generation, chemicals and petrochemicals, biofuels, life sciences, and metals, minerals and mining industries.

Elster Water Metering is an industry leader in the development and implementation of innovative metering solutions to the water industry and is committed to address the unique challenges the industry faces, including increasing customer demand and water scarcity. Elster Water Metering designs and manufactures a comprehensive range of water metering solutions, which includes high accuracy mechanical meters, fully electronic water meters and Smart metering solutions for residential, commercial and industrial sectors.