Case Studies > Doubling Business Size and Efficiency: A Case Study on Neave Group Outdoor Solutions

Doubling Business Size and Efficiency: A Case Study on Neave Group Outdoor Solutions

Technology Category
  • Functional Applications - Computerized Maintenance Management Systems (CMMS)
Applicable Industries
  • Construction & Infrastructure
Applicable Functions
  • Maintenance
Use Cases
  • Outdoor Environmental Monitoring
  • Time Sensitive Networking
Services
  • Training
About The Customer
Neave Group Outdoor Solutions is a company that operates in both B2C and B2B capacities, with 125 full-time employees. They create spaces for people to enjoy and entertain, use for parties, and elevate the lifestyle of their clients. For commercial clients, they offer landscape maintenance, snow removal, and holiday decorating, while also maintaining the safety of lots. For residential clients, they offer high-end construction and maintenance services, including the installation of backyard swimming pools, patios, fire pits, decks, outdoor structures, lighting, and event planting. The company's next big goal is to refine their business model and field processes.
The Challenge
Neave Group Outdoor Solutions, a company offering both B2C and B2B services in landscape maintenance, snow removal, holiday decorating, and high-end construction, faced significant challenges in refining their business model and field processes. The company struggled with creating systems that were too detailed, leading to a bottleneck in their operations. They had a limited number of people involved in creating and updating processes, and these processes were overly complex. This complexity made it difficult for the team to simplify and update the systems. Another challenge was getting their staff onboard to document and implement their own procedures. The responsibility for gathering feedback and documenting fell on the few who were involved in creating systems. The company used to document systems in Microsoft Word, but found it challenging to keep documents accessible, searchable, and centralized. The lack of workable systems led to a significant loss in productivity and time.
The Solution
Recognizing the need for change, Neave Group Outdoor Solutions turned to SweetProcess, a web-based tool for creating company how-to guides, training tools, and guidelines. The company started creating two versions of their processes and procedures: a detailed version containing all nuances, and a simplified version for daily use. This approach allowed them to cater to different needs within the organization. SweetProcess helped the company to effectively manage their team of 125, each with different needs, and to handle a variety of challenges, requirements, customers, and job sites. The tool enabled them to easily search and reference their processes and procedures at any time, which improved training efficiency and accountability. The implementation of SweetProcess transformed the workdays of the company's CEO and executive assistant, allowing them to focus on value-oriented projects and activities.
Operational Impact
  • The implementation of SweetProcess has led to significant operational improvements for Neave Group Outdoor Solutions. The company has been able to double in size and effectively manage a team of 125 with diverse needs. The tool has allowed them to easily search and reference their processes and procedures at any time, leading to improved training efficiency and accountability. The company's CEO and executive assistant no longer have to answer the same questions repeatedly, freeing up their time to focus on value-oriented projects and activities. The company can now focus on increasing efficiency and productivity, streamlining processes, and providing better services and experiences for their customers and staff.
Quantitative Benefit
  • Doubled in size
  • Effectively manages a team of 125 with different needs
  • Achieved greater overall efficiency

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