Unifying Process Architecture: Alicorp's Journey with ARIS
Technology Category
- Analytics & Modeling - Process Analytics
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Consumer Goods
- Mining
Applicable Functions
- Procurement
- Quality Assurance
Use Cases
- Leasing Finance Automation
- Material Handling Automation
Services
- System Integration
About The Customer
Alicorp is a leading food processing company in Latin America, founded in 1900. The company started as a producer of oils and soaps and has since grown into a powerhouse in the consumables market. Alicorp has over 150 own brands and four established business lines. The Peru-based company has more than 12,000 employees in nine different countries and reported a revenue of 3 billion USD in 2020 alone. Alicorp's accelerated growth over the years has been achieved through hard work, organic growth, and strategic acquisitions, making it a household name in Latin America and a fast-growing global giant.
The Challenge
Alicorp, a leading food processing company in Latin America, faced several challenges in its ambitious 2025 roadmap. The company needed to unify technologies and processes across its four complex business lines. There was a demand for standardization and automation of processes across all geographies and subsidiaries. However, Alicorp struggled with a lack of process visibility, both internally and externally. The company also found it challenging to find an open process management platform that could integrate with its new SAP migration. The company's accelerated growth over the years had resulted in operational complexity, with different tech solutions solving local problems, new applications serving global customers, and system mergers following numerous acquisitions.
The Solution
Alicorp turned to Software AG's ARIS Enterprise for a solution. ARIS offered a powerful business process management platform where engineers, designers, architects, and strategic suppliers could collaborate using a connected user interface. Alicorp was able to establish a definitive process governance system regarding roles, responsibilities, and hierarchies. The company could manage performance through process mining functionality and optimize processes aligned to strategic KPIs. ARIS also provided the ability to manage operational risk and compliance. The platform integrated seamlessly with Alicorp's SAP Solution Manager (SolMan) via HTTP access, enabling a full migration across the parent Alicorp business, covering all processes, in under two years. All 500 users are now actively using ARIS, sharing a single point of truth regarding both company and customer journeys.
Operational Impact
Quantitative Benefit
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