When a Tadano crane out in the field requires service, a Tadano service engineer must drive to the work site to check and maintain the crane. Because these trucks are located throughout North America at service engineers’ homes, it can be difficult to track truck locations and schedules. Since long periods of downtime are unacceptable to most customers, fleet availability and proximity to their location plays a big part in resolving issues quickly.
Low visibility into the fleet was just one reason Tadano began looking for a fleet management service. In addition, because most of the service vehicles drive 60,000-80,000 miles or more in just two years, it is important for Tadano to maintain their fleet to ensure readiness to meet service requests.
Tadano America Corporation, established in 1993 and based in Houston, Texas, is responsible for the sales and customer service of their mobile rough-terrain and all-terrain cranes in the North American market.
"When we were evaluating the available solutions, our priority was tracking multiple vehicles. The maintenance feature was a key factor in our decision to go with FleetOutlook,” said John Seisser, Tadano’s information manager and a key decision-maker in choosing a fleet solution. The maintenance notification feature offers a real benefit to Tadano. When a DTC code is triggered, the service engineers receive email notifications that maintenance is due on their vehicles, making it easier to schedule service when it’s convenient.