实例探究 > Bonner General Health 通过 TheWorxHub 提高运营效率

Bonner General Health 通过 TheWorxHub 提高运营效率

技术
  • 功能应用 - 计算机化维护管理系统 (CMMS)
  • 基础设施即服务 (IaaS) - 云数据库
适用行业
  • 医疗保健和医院
  • 公用事业
适用功能
  • 维护
  • 采购
用例
  • 人员跟踪与监控
  • 资产跟踪
服务
  • 系统集成
关于客户
自 1949 年以来,Bonner General Health 一直为 8,000 人的小社区提供服务,提供重症和持续护理。他们的服务范围从外科手术到行为健康以及介于两者之间的一切。 Bonner General Health 的维护团队由 Curtis Johnson 领导,由五名全职维护人员和三名保管员组成。他们的日常工作包括维护公用设施、修理干墙、油漆和修复各种设施的资产,包括一家关键通道医院、一家物理治疗康复中心、一家即时护理中心和一座办公楼。
挑战
Bonner General Health 是一家为 8,000 人社区提供服务的医疗保健提供商,该系统一直在努力应对难以管理和跟踪的纸质工单系统。该系统引发了问责问题,医院工作人员声称工作请求已提交但未得到执行。维护团队由 5 名全职员工和 3 名保管员组成,必须处理自 1998 年以来积压的纸质工单。该团队的日常工作包括维护公用设施、修理干墙、油漆和修复医院的资产。物理治疗康复中心、即时护理中心和办公楼。面临的挑战是从这种低效的纸质系统过渡到更精简的数字解决方案,以增强问责制并改善工单的跟踪。
解决方案
Bonner General Health 采用了 Brightly 的 TheWorxHub 运营管理软件,这是一个基于云、基于订阅的系统,可以满足他们的需求。 TheWorxHub 的实施大约在一年前开始,添加了房间号和资产位置,以创建整个医院的地图和位置,以便进行更精确的工作。该系统能够跟踪反应性维护,在过去 7 个月内通过该系统处理了 2,100 个工单。 TheWorxHub 还有助于跟踪合规工作和项目,例如检查防火门和为不合规门创建工作订单。维护团队利用平板电脑上的 TheWorxHub 移动应用程序来收集数据并更快地完成工作。该软件还提供生成报告的功能,从而更好地保存记录和跟踪效率改进。
运营影响
  • The implementation of TheWorxHub has significantly improved the operational efficiency of Bonner General Health's maintenance department. The new system has enhanced accountability, ensuring that all staff members are completing the tasks they claim to be working on. It has also improved the tracking of work orders, ensuring follow-through and quality. The ability to track compliance work and projects has been another significant benefit. The software has not only benefited the maintenance department but also the entire hospital by enabling more efficient spending. The reporting capabilities of TheWorxHub have also been beneficial, with the CFO now able to request reports on spending and productivity. The software has also improved communication with other departments by providing data on what work is being done and why.
数量效益
  • Transitioned from a paper-based system to a digital one, processing 2,100 work orders in the last seven months.
  • The software's reporting capabilities have improved record-keeping and tracking of efficiency.
  • The mobile app has enabled the maintenance team to gather data and complete work faster.

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