通过 AI 增强客户服务：Disal 与 Clara 的旅程
技术
- 基础设施即服务 (IaaS) - 虚拟私有云
- 可穿戴设备 - 虚拟现实(VR)眼镜/耳机/控制器
适用行业
- 教育
适用功能
- 采购
- 销售与市场营销
用例
- 需求计划与预测
- 时间敏感网络
服务
- 培训
关于客户
Disal 是巴西最大的图书和教材分销商之一，拥有超过 400,000 种图书。他们与 350 多家出版商合作，拥有 18 家商店。
挑战
Disal 面临着处理大量客户咨询的挑战，尤其是在高峰时段，并且希望全年增强客户服务。
解决方案
Disal 实施了 Clara，这是一款与 Aivo 合作开发的人工智能虚拟助理，用于自动化客户服务并提供 24/7 支持。 Clara 可以回答问题、跟踪订单并提供有关图书的信息。
运营影响
数量效益
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