实例探究 > 提高通话辅导、销售效率和学生参与度：Escoffier 凭借 RingDNA 和 Revenue.io 取得成功

提高通话辅导、销售效率和学生参与度：Escoffier 凭借 RingDNA 和 Revenue.io 取得成功

技术

网络安全和隐私 - 身份认证管理
网络与连接 - 5G

适用行业

教育
电信

适用功能

质量保证
销售与市场营销

用例

行为与情绪追踪
时间敏感网络

服务

系统集成
培训

关于客户

埃科菲烹饪艺术学院是一所烹饪学校集团，校区位于科罗拉多州博尔德；德克萨斯州奥斯汀和在线。他们提供经过认可的烹饪和糕点艺术文凭和学位课程。埃科菲 (Escoffier) 被《Chef's Pencil》评为全球排名第一的烹饪学校。

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挑战

2020 年，埃科菲烹饪艺术学院必须过渡到远程工作，同时迁移到新系统。他们的远程软件电话解决方案缺乏关键功能，并给他们的销售团队带来了技术问题。他们还拥有不同的沟通和跟踪工具，导致响应时间更长，并给潜在学生带来困惑。 Escoffier 需要一个与 Salesforce 集成并允许通话录音和监控的电话系统。

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解决方案

Escoffier 实施了 RingDNA，这是 Revenue.io 的全球通信中心。该解决方案使代表能够访问学生信息和之前的通信，从而实现个性化对话。它还使销售代表能够从一个系统发送电子邮件、安排会议和给学生发短信，所有数据都会在 Salesforce 中自动捕获。通话录音、通话监控和通话仪表板改善了指导和合规性。实施过程毫不费力，超出了预期。

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运营影响

The implementation of RingDNA transformed the operations at Escoffier. The admissions team felt much closer to and more connected with students, as the new communication system made it easier to gain their trust. The DialNext feature made it easier for the sales team to hit their daily goals by facilitating quick and convenient dialing. The warm transfer feature improved the prospects' experience, making them less likely to drop off calls when transfers were required. The improved visibility into when prospective students requested information allowed for quicker responses. Managers could easily track response times with Revenue.io metrics and dashboards, enabling them to stay on top of trends and make necessary adjustments. The success of the original group led to the expansion of Revenue.io users from 150 reps to more than 400.

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数量效益

Dramatic increase in dials and talk time within weeks of implementation
Significant improvement in response times
Expansion of Revenue.io users from 150 reps to more than 400, based on the success of the original group

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