扩大覆盖范围和响应能力：国际儿童帮助热线与 Twilio Flex 的合作之旅
技术
- 基础设施即服务 (IaaS) - 云数据库
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 电网
- 电信
适用功能
- 质量保证
用例
- 人员跟踪与监控
- 语音识别
服务
- 测试与认证
关于客户
国际儿童帮助热线是一个非营利性联盟，由遍布 140 个国家/地区的 160 条帮助热线组成，致力于为有需要的儿童提供支持和帮助。
挑战
针对儿童的暴力是一个普遍存在的问题，由于资源有限，儿童求助热线无人接听的比例很高。
解决方案
Tech Matters 和 Child Helpline International 合作创建了 Aselo，这是一个由 Twilio Flex 提供支持的基于云的联络中心系统，以提高会员求助热线的覆盖范围和响应能力。
运营影响
数量效益
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