使用 Twilio 增强多语言客户沟通：Lionbridge 案例研究
技术
- 网络与连接 - 路由器和网桥
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 建筑物
- 水泥
适用功能
- 质量保证
- 销售与市场营销
用例
- 楼宇自动化与控制
- 语音识别
服务
- 测试与认证
关于客户
Lionbridge 的客户包括公司、政府机构、医疗保健提供商等，从财富 500 强公司到当地医疗保健提供商。他们的目标是通过最先进的语言服务支持 CX 和 WX 交互，同时保留关怀和同理心。
挑战
作为语言服务提供商，Lionbridge 面临着实现英语客户服务代理和外语消费者之间对话的挑战，以及为全球受众创建或转换数百种语言的内容。
解决方案
Lionbridge 与 Twilio 合作，增强他们的电话口译 (OPI) 服务并提供更好的客户体验。他们使用 Twilio 的产品和解决方案，包括可编程语音、Twilio Insights、Twilio 客户端 (WebRTC) 和语音识别来提供多层元数据、重新连接选项、实时报告、更快的连接时间和额外的 IVR 定制等功能。
运营影响
数量效益
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