Twilio 通过语音和人工智能实现基于云的自动呼叫应答
技术
- 平台即服务 (PaaS) - 应用开发平台
- 机器人 - 轮式机器人
适用行业
- 建筑物
- 电信
适用功能
- 采购
- 产品研发
用例
- 语音识别
- 时间敏感网络
服务
- 系统集成
关于客户
Co-Graph是一家专注于软件开发和数据利用服务的IT风险投资公司。他们提供 Mayai for Offices（面向企业的总机解决方案）和 Mayai for Takeout（面向餐厅的增强型在线订购解决方案）。
挑战
所有企业，尤其是小型企业，都会收到大量带有重复问题的电话，这既耗时又昂贵。全球大流行进一步凸显了对不需要人工交互的自动呼叫应答服务的需求。
解决方案
Co-Graph 使用 Twilio 的语音和消息平台以及用于 IVR 的 Twilio Autopilot 开发了 Mayai 自动呼叫应答服务。 Mayai 分析对话，提供自动响应，并将包含记录数据和转录文本的短信通知发送到呼叫者的手机。
运营影响
数量效益
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