Vibrantz 利用 Alchemy 的化学加速软件增强客户服务和项目管理
适用功能
- 销售与市场营销
用例
- 时间敏感网络
- 资产跟踪
服务
- 测试与认证
关于客户
Vibrantz 是一家具有前瞻性思维的公司，高度重视持续改进和卓越的客户服务。作为技术的早期采用者，该公司始终在寻找能够增强其运营和服务交付的创新解决方案。 Vibrantz 的技术团队每年处理大量工作，包括数千个配色请求和相关实验室工作。该公司致力于为客户提供快速、准确的结果，为了实现这一目标，它利用了 Alchemy 的化学加速软件等先进技术。
挑战
Vibrantz 是一家以致力于持续改进和卓越客户服务而闻名的公司，在跟踪项目、配方、材料、测试以及新开发和技术服务请求的反馈方面面临着挑战。该公司使用过时的 Sharepoint 和 Biovia 实验室笔记本系统，这些系统的效率不足以满足他们不断增长的需求。技术服务团队每年要处理数千个配色请求和相关实验室工作，但捕获所有配方和测试数据的过程既繁琐又耗时。该公司还努力实现计算、流程步骤和审批的自动化，以加快端到端技术服务流程。
解决方案
Vibrantz 于 2019 年 2 月采用了 Alchemy 的化学加速软件来克服这些挑战。该软件使公司能够更有效地跟踪和管理他们的项目、配方、材料、测试和反馈。技术服务团队开始使用 Alchemy 每年跟踪和管理数千个配色请求和相关实验室工作。该软件还使他们能够在一个地方捕获所有配方和测试数据，从而轻松过滤和搜索，以加快与未来颜色请求精确匹配的过程。 Alchemy 的软件还实现了计算、流程步骤和审批的自动化，从而加速了端到端的技术服务流程。 Vibrantz 还简化了定制配方工作的审批流程，并计划将 Alchemy 的使用范围扩大到北美、欧洲和亚太地区的新产品和技术服务团队。他们还计划将 Alchemy 与 Salesforce 集成，以实现闭环技术服务请求和实验室流程，无缝连接实验室和销售团队职能。
运营影响
数量效益
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