Digital Transformation and Efficiency Boost at Tempo Assist with Pipefy
Technology Category
- Analytics & Modeling - Robotic Process Automation (RPA)
- Networks & Connectivity - NFC
Applicable Industries
- Equipment & Machinery
- Finance & Insurance
Applicable Functions
- Product Research & Development
Use Cases
- Leasing Finance Automation
- Material Handling Automation
About The Customer
Tempo Assist is the largest specialized services company in Brazil, offering over 65 different services for people, vehicles, and real estate. The company operates with a network of partners in all Brazilian cities, providing services ranging from furniture assembly to various types of insurance. Tempo Assist is committed to investing in technology to improve the experiences of their customers, vendors, and employees. Their strategic priority is to seek innovation and digital efficiency to enhance their daily operations and service delivery.
The Challenge
Tempo Assist, the largest specialized services company in Brazil, was facing challenges in achieving digital efficiency. One of their main objectives was to invest in technology to improve the experiences of their customers, vendors, and employees. A significant issue was their Accounts Payable to Vendors process, which was manual and handled over email, leading to delays and problems due to the high volume of around six thousand requests monthly. The company was also using an inflexible and unintuitive process management tool, which required the IT team's intervention for any changes or creation of new workflows. As a result, most internal processes were managed over email and spreadsheets, leading to inefficiencies and bottlenecks.
The Solution
Tempo Assist partnered with Pipefy in April 2021 to empower their business teams with more flexible IT tools. The Automation and Processes departments were tasked with improving process maturity and quality. The first goal was to bring several business processes into Pipefy and standardize their workflows to increase efficiency. They gradually automated the manual and repetitive tasks involved in these workflows using Robotic Process Automation (RPA). For instance, all payment requests in their Vendor Payment process are now received via Pipefy Forms, with all the necessary data for payment completion. Most steps of this process have been automated, allowing the team to scale their operations. The successful implementation led to other areas of the company adopting Pipefy, with 230 employees from six departments currently using the platform.
Operational Impact
Quantitative Benefit
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