Improving Manufacturing Efficiency and Quality with Nintex Promapp: A Case Study on Character Cabinets
Applicable Industries
- Buildings
- Equipment & Machinery
Applicable Functions
- Logistics & Transportation
- Quality Assurance
Use Cases
- Personnel Tracking & Monitoring
- Visual Quality Detection
Services
- Testing & Certification
- Training
About The Customer
Character Cabinets is a part of the Character Group, a manufacturing and distribution company based in Australia. The company specializes in producing cabinetry and stone benchtops for homes, catering to about 2,000 homes a year in Western Australia. Each product is unique, tailored to the specific requirements of each kitchen and house. The company operates in a deadline-driven industry where reputation is everything. Character Cabinets is known for its commitment to delivering consistent service and quality, and it continually seeks ways to improve its processes and manage risk effectively.
The Challenge
Character Cabinets, a part of the Character Group, is a manufacturer and distributor of cabinetry and stone benchtops for about 2,000 homes a year in Western Australia. The company mass-produces its products, but each kitchen and house they cater to is unique, requiring customized planning to meet demand on time and within budget. The building industry, where Character Cabinets operates, is driven by strict timelines. With the industry downturn and struggles of mid-range builders, it was crucial for Character Cabinets to meet demand on time without compromising on quality. However, the company was facing challenges in keeping to the schedule due to gaps in their operations. The company needed better processes to manage the risk and improve their service delivery.
The Solution
To address the operational gaps and improve process efficiency, Character Cabinets turned to Nintex Promapp, a process management tool known for its user-friendly interface and cost-effectiveness. Daniel Giles, the lean operations facilitator for Character Group, spearheaded a business case to test the viability of implementing Nintex Promapp. The tool was expected to pay for itself in process efficiencies in as little as six months. The implementation of Nintex Promapp involved mapping the pre-production planning and production processes, ensuring each job could be executed without mistakes and on time. The process mapping involved all levels of the company, from management to front-line staff, fostering a culture of excellence and engagement across the organization.
Operational Impact
Quantitative Benefit
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